One woman is outraged that a brand sent her a smart scale she didn’t order – not only did she knowingly withhold her address from the brand, but the item also brought back unpleasant memories of her previous eating disorder.
TikTok user Cassie (@noclasscasssss) posted a video on Tuesday explaining the situation, starting with how she got the stitches in. Another video In a post dated May 21, she is seen opening the package and getting an unpleasant surprise when she finds the company’s smart scale inside. Euphie.
“Yes, I removed the video not out of kindness to the brand, but because I didn’t want to talk about my eating disorder on the internet,” she said. “I changed my mind, so I removed the video, but it kept coming back, so I’m making another one.”
Cathy says she was deterred from posting the video after she had just received a call from TikTok asking why she hadn’t posted a promotional video for Eufy products. “I was like, ‘I’m happy to talk about this. I’m happy that you’re talking about this,'” she says. “I spent like an hour gathering all my receipts and going through them for everyone.”
She says it all started when she received an email with a Google form about creating influencer content for brands. Pumiei and Shay Parks“But there were a lot of other things on this form, and I decided I wanted Pumiey and Shaperx, so I clicked ‘no thanks’ to everything else on the form,” says Cathy. “But then I clicked ‘yes’ to two of them, and now I had to enter my name, phone number, and address. And that information was sent to all of these brands, not just the people I said ‘yes’ to.”
Unfortunately, one of those brands, Eufy, misread the form and thought Cathy wanted their product delivered to her home. “I don’t think it was that big a deal, except that it was a scale and I was trying to recover from an eating disorder,” Cathy says.
Even more infuriating, Cathy received a shipping confirmation email from the company, which she shared a screenshot of, which included a graphic with the title “Eufy Smart Scale P3 Guide to Creating Viral TikTok Videos.” Cathy said, “Then on May 16th, I got an email saying the package was on its way. I wrote back and said, ‘Sorry, I never agreed to this and I never gave them my address.'”
“Honey, did you apply?” the brand replied. This could just be a translation error, as the original email also contained the word “honey.” However, Cathy wasn’t happy about being called “honey,” so she let the brand know. “Stop calling me honey,” she wrote in response. “Don’t be nasty to me. I never agreed to this and I know it’s true. I am in recovery from an eating disorder and purposely do not own a scale or encourage anyone to own one.”
A Eufy representative responded, “We’re sorry, we understand your feelings, as you requested this before it was shipped. If you don’t like it, we’ll give you a return code when it arrives, so don’t be upset.” The back and forth continued, with Cathy explaining that not only had she already received the scale, but she’d also posted a video accusing the company of sending it without her permission. She refused to bother returning a product she said she never ordered.
@noclasscasssss #stitch @Cassie leave me alone you guys are psychos @eufyhome US ♬ Original Sound – Cathy
The rep then asked Kathy to remove the video and said they would talk to higher-ups about how to rectify the situation. Kathy, however, was more curious about how the rep got her address in the first place and demanded to see the application she’d allegedly sent. That’s when she noticed that the Google Forms survey was sometimes difficult to read.
“That scoop neck short sleeve t-shirt in an extra small? I said I wanted it,” says Cathy. “That thigh length bodysuit (random color) in an extra extra small/extra small? I said I wanted it. So why do you say ‘I don’t want’ those two? That’s weird, because those are the two things on the form that I said ‘yes’ to and got. And at the bottom it says ‘yes’ and then it says ‘Smart Scale P2 Pro,’ which I said ‘I don’t want’ and I ended up getting it.”
She claims, “So this form is bullshit. They either printed the results incorrectly or they completely fudged it. This is a Google Forms issue, and I don’t know because I used Google Forms a lot in college, and sometimes you click ‘view results’ in a weird way and it prints out weird results in a way that doesn’t make sense. So maybe they did it. I think they did.”
To make matters worse, Cathy says the brand continued to contact her after she blocked their emails, threatening to report her to TikTok if she didn’t post content about their products, which Cathy says is why TikTok started calling her.
TikTok creators who meet certain criteria can join the platform Affiliate Marketing ProgramTo remain eligible, you must meet certain criteria, one of which is posting about a product you received within the last two weeks.
“I had nightmares about these people,” Cathy said, “I had nightmares about them contacting me on FaceTime and yelling at me about why I hadn’t posted this product yet. This is so insane. I never asked for your scale. Learn how to read a Google Form and get outta my ass.”
The video has been viewed more than 341,000 times as of this writing. In the comments section, some viewers wondered why Cathy never returned the scale. She Follow-up Video In answering this question, she said she doesn’t have a printer at home, and finds it too much hassle to print shipping labels and go to the post office for brands that have “always been rude to me.”
The Daily Dot reached out to Cathy, Yu-Fai and TikTok via email for comment.
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