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Browsing: customer
The pandemic has changed the world and customer expectations. The most successful companies recognize that the customer experience needs to…
On a now-viral TikTok, a Cold Stone Creamery employee said he took a customer’s cake order for the next day…
We’ve all done it: We have jars and packages of snacks in our hands, and we eat them with pleasure,…
Times are tough for companies competing on customer experience. Digital-first disruptors are now firmly embedded in multiple industries, causing problems…
In the Star Wars series, C-3PO is a protocol droid on the front lines of galactic warfare, demonstrating an advanced…
After serving one customer only toppings and another a $50 steak, Chipotle was attacked again for unauthorized substitution of a…
A woman’s TikTok went viral after she revealed Instacart’s failure to allegedly deliver a mound of brown ginger instead of…
Call it the consumer’s sixth sense. When you connect with a company to make a purchase or answer a question,…
A woman spotted Walgreens’ generic brand label on a viral TikTok under the on-brand label for a nasal spray. In…
There are dozens of rude customers in the customer service world. One Dunkin employee can attest to this after his…