A West Palm Beach woman is sounding the alarm after falling victim to a new scam aimed at stealing her money and personal information. Lorraine Robertson said her scammers came after her while she was mourning the recent death of her father, Bill. Her father passed away on December 12, 2023,” she said. A few weeks later, a letter appeared in the mail, apparently from Power and Light in Florida, expressing condolences on her father’s death and reminding her to remove his name from her account. Ta. This letter has his name on it and his FPL account number shows he passed,” Robertson said. “So I believe this is legitimately from FPL.” Robertson called the number on the letter and a woman who identified herself as Anna answered. Anna told Robertson that in addition to changing the name on her account, she needed him to open a new account. “I questioned it, but she said it was part of the process,” Robertson said. “She was very polite and professional about everything. And of course, when I received the letter, I didn’t suspect anything.” “So what information did you give her? ?” asked WPBF 25 News Reporter Ali Hite. My name, address, social status and date of birth,” Robertson said. “Everything.” And Ms. Robertson had what she thought was proof that all of this was valid. She received an email from her FPL confirming the closure of her old account and the opening of a new one. Ms. Robertson said she paid $367 on her credit card. “My father passed away under these circumstances and I’m crying and talking to him and pouring my heart out and it’s a terrible time,” Robertson said. “She’s trying to open an account with her FPL.” But then something strange happened. FPL needed more money. “I just recently got another email from FPL saying my account is past due and if I don’t pay, they’re going to charge me a fine. They’re going to shut off my electricity,” Roberston said. said. “And I said, ‘What do you mean? I paid for this money in full. Why is my account past due?'” That’s when Ms. Robertson started asking questions and asked if her bill would be past due. I called the FPL number listed on . That’s when she actually talked to someone who worked for FPL and realized she had been scammed. Her original letter Anna is fake. She is Anna She is not in FPL. She is a fraudster who simply stole Robertson’s personal identifying information and used it to open a new account on her website at FPL. The email Robertson received was legitimately sent by her FPL, confirming the closure and opening of the old account. However, the money she gave Anna and her personal information ended up in the hands of the scammers. They prey on you to get everything from you,” Robertson said. “They do not take any life lightly. A representative for FPL confirmed that the company is investigating this scam, but declined to comment on specific incidents. According to the representative, the scammers’ The latest methods include sending letters to people’s homes and even manipulating Internet searches to attempt to commit fraud.FPL recommends that you only call the number listed at the bottom of your FPL bill. It is recommended.
A West Palm Beach woman is sounding the alarm after falling victim to a new scam designed to steal her money and personal information.
Lorraine Robertson said the scammers attacked her while she was mourning the recent death of her father, Bill.
“My father passed away on December 12, 2023,” she said.
A few weeks later, he received a letter, presumably from Power and Light in Florida, expressing condolences for her death and reminding him to remove his name from his account.
“My father’s name is on this letter and it also has the FPL account number that he passed,” Robertson said. “So I think this is legitimately from FPL.”
When Robertson called the number on the letter, a woman named Anna answered.
Anna told Robertson that in addition to changing the name on the account, he needed to open a new account.
“I questioned it, but she said it was part of the process,” Robertson said. “She was very polite and professional about everything. And of course, when she received the letter, I didn’t suspect anything.”
“So what information did you give her?” asked reporter Ali Hite of WPBF 25 News.
“Everything! My name, address, social status, date of birth,” Robertson said. “all.”
And Robertson had what she thought was proof that all of this was legitimate.
She received an email from FPL confirming the closure of her old account and the opening of a new one.
Mr. Robertson thanked them for their assistance and paid the $367 with his credit card.
“My father passed away under these circumstances. I’m crying and talking to him and pouring my heart out. These are terrible times,” Robertson said. “She is trying to open her account with FPL.”
But then something strange happened. FPL needed more money.
“I just recently got another email from FPL saying my account was overdue and if I didn’t pay it, they were going to cut off my power,” Roberston said. “And I said, ‘What do you mean?’ I paid for this money in full. Why is my account past due?”
That’s when Robertson started asking questions and called the FPL number listed on the bill.
That’s when she spoke with someone who actually worked for FPL and realized she had been scammed.
The original letter is a fake.
Anna is not affiliated with FPL.
She is a fraudster who simply stole Robertson’s personal identifying information and used it to open a new account on FPL’s website.
The email Robertson received was genuine from FPL, confirming the closure of the old account and the opening of a new one.
However, the money and personal information given to Anna ended up in the hands of the scammer.
“They prey on you. They prey on you to take anything away from you,” Robertson said. “They don’t value any life. They don’t care.”
A representative for FPL confirmed that the company is investigating the scam, but declined to comment on the specific incident.
Representatives said scammers’ latest tactics include sending letters to people’s homes and manipulating internet searches to get people to call them.
FPL recommends that you only call the number listed at the bottom of your FPL bill.
