Sridhar Sharma, known as the developer of Cooper’s patented AI, will be promoted to a new role, and three new technology leaders will join from other companies.
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Cooper, the nation’s largest mortgage servicer, is revamping its leadership team to take full advantage of investments in new technology and artificial intelligence.
Shridhar SharmaCooper, who is credited with helping develop Pyro AI, the company’s patented AI and advanced machine learning platform, has been named chief innovation and digital officer, the company announced Wednesday.
Dallas, Texas-based Mr. Cooper Group collects monthly payments on more than $1 trillion in mortgage balances from more than 4 million borrowers. AI and other automation tools are helping reduce labor costs and monitor which borrowers are refinancing.
Shridhar Sharma
As Mr. Cooper’s chief information officer since 2015, Mr. Sharma’s innovations have “fueled the company’s growth and enabled us to achieve best-in-class customer service and recovery rates,” the company said. announcement his new role. “Mr. Sharma will continue to lead Mr. Cooper’s digital-first strategy, with an increased focus on developing and implementing AI and machine learning solutions to advance the mortgage industry while delivering a more seamless experience for customers and team members. I will go.”
jeff carroll
Cooper also plans to bring in three new technology leaders from outside the company: jeff carrollthe company’s new chief technology officer. As Saber’s senior vice president of platform and cloud engineering, Carroll manages the company’s technology infrastructure and leads platform modernization efforts, “resulting in cost efficiencies, enhanced security, and user The experience has been optimized,” the company said.
Carroll will oversee Cooper’s core technology infrastructure operations “with a focus on resiliency and scale to support the company’s continued growth.”
Prerna Kandhari
Mr. Cooper has hired his next senior vice president of data engineering. Prerna KandhariHe was Director of Software Engineering at Capital One for nearly four years. Prior to that, Mr. Kandari spent nearly five years at CBRE, a commercial real estate services and investment firm.
david graham
david graham Mr. Cooper joins from RBC as Senior Vice President of Data Governance, where he spent nearly a decade in executive roles managing operational and data risks. He also spent seven years in Shanghai and Singapore as an executive with Standard Chartered Bank.
Kandari and Graham will “work together to lead the company’s data strategy and governance model, driving responsible AI and machine learning across the company,” the company said.
“With a focus on digital transformation, Mr. Cooper has solidified our position as the nation’s largest and best mortgage servicer,” company President Mike Weinbach said in a statement. “As we deepen our technology leadership expertise and build on our momentum, we are unlocking the power of responsible AI to deliver better experiences for our customers, driven by new tools, data, and products, and improve homeownership. We are very excited to make it even more valuable.”
Technology has helped Mr. Cooper reduce costs and manage his large loan repayment portfolio more efficiently. The company spends hundreds of millions of dollars a year running its call centers, and the company expects to save at least $50 million a year by investing in a multi-year AI project.
However, protecting the data entrusted to companies is their own challenge. Last year, the company revealed that hackers had accessed personal information on about 15 million current and former customers, including social security numbers, dates of birth, and bank account numbers.
Mr. Cooper offered affected customers two years of free access to TransUnion’s credit monitoring, credit report and credit score services, which send alerts when there are changes to a consumer’s credit report. .
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