Mom Says GoHenry Wants Her to Pay for Wrong Negative Balance

mother using go henry The service left her child’s debit card with a negative balance, and she wants her to pay for the mistake.

GoHenry offers prepaid debit cards that parents can add money to give to their children. These cards allow people to regulate how much money their children spend. According to its website, “Kids can only spend money available on the GoHenry Card. There’s no risk they’ll run into debt or overdraft.”

However, TikToker’s Jennifer (@eldestmillennial) posted a video claiming her child’s card had a negative balance. Additionally, she received an email from Go Henry saying that if she wanted to keep using the card, she would have to pay the negative balance.

@m_m_m_n_tw I don’t know what to do about this, but I feel I will be the subject of a class action lawsuit. #gohenricard #customer service ♬ Original song – Jennifer

Jennifer explains the situation in a series of videos. “Last week on May 11th my son texted me saying he was out with some friends and was going to get some fast food and on my card he said 10 Can I have a dollar, please?”

“Certainly,” she said to her son. “That’s what it is for.”

However, when Jennifer checked the balance on her son’s card, she was shocked to find that it was in the red. Her mother, she claims, had to pay $80 just to get her son to use the card again.

But as Jennifer describes the negative balance, “I was very, very confused because I can’t use money that hasn’t been loaded onto this card.” , sure enough, it was also a negative balance.

“So I knew right away that something was wrong.” So Jennifer decided to go online for answers. “I started with the internet, go henry is in trouble now or what’s going on with go henry? None. internet silence.”

The next day, her mother received an email from Go Henry. A “third party issue” caused the child’s card balance to become negative, he said. However, instead of offering to fix the problem, Gohenry said Jennifer would need to pay off the negative balance.

Jennifer didn’t make the same mistake twice. “What I don’t do is prioritize her daughter’s account and she’s already forced to do this for her son’s account,” she said. She decides to just wait for Go Henry to find a solution.

However, TikToker said in a follow-up video that Go Henry continued to refuse to admit their mistakes. Jennifer said they kept calling it a “third party issue.”

@m_m_m_n_tw Apparently it’s all 3rd party issues with these guys. No ownership of the issue, just “pass the money” and burden the customer. #go henry #customer service ♬ Original song – Jennifer

He also told Jennifer that she still had to pay $150 to continue using her daughter’s card. TikToker was taken aback.

“I look forward to the credit of,” she said. [her] son’s account,” and thought it odd that the company wouldn’t at least try to cover the money she spent because of their mistakes.

Gohenry’s own website advertises “no overdraft functionality,” and the company emphasizes what the mother says in the video: it’s impossible for these cards to have a negative balance. are doing. According to her website, Jennifer’s children shouldn’t have spent money that wasn’t preloaded on the card.

TiKToker was shocked by the company’s response. They couldn’t believe that Go Henry expected Jennifer to pay for a mistake that wasn’t her fault.

“Are they saying $$ was accidentally added to the card and used and the negative balance is just the $$ back?” one person wrote.

“So they expect you to pay for their mistakes… hmm,” read another comment.

Many suggested that Jennifer seek legal counsel and file a formal complaint immediately.

“Attorney. Also file a complaint with the Consumer Financial Protection Agency. Stat,” said one user.

“It’s time to contact the CFPB and state banking regulators,” wrote another.

The Daily Dot reached out to Go Henry via email and Jennifer via a TikTok comment.