Searching through links may soon be replaced by conversational interfaces. This allows users to refine their queries and deepen their understanding through follow-up questions. Audio, video, and images are all part of this new search and retrieval paradigm. Consider how these powerful capabilities apply across your business. Chat-based tools allow employees to easily query policy documents, conduct quick Q&A with the organization’s latest sales data, and engage in meaningful conversations with all types of organizational knowledge. can. To effectively implement this technology, organizations should consider several steps: 1) clearly define use cases; 2) establish an implementation process that considers risk as well as value; 3) invest in data collection, testing, and validation practices to ensure an effective foundation; and 4) standardize. 5) establish monitoring capabilities, and 6) develop training, awareness, and communication campaigns.
