If you’ve ever worked in retail, you’ve probably dealt with a customer trying to return an item that was clearly used. If you work in the haute couture department of a clothing store, you’re probably gearing up like the men of the Night’s Watch come prom season. game of thrones Due to the large number of people trying to retrieve dresses that were obviously worn for a night of festivities. The same applies to him a day or two after Halloween. Once costumes and costumes are done for the night and everyone manages to take a photo to share on social media or change into a spooky outfit, it’s time to prepare for the next one. Please refund and start the return process.
A TikToker named Kaelin (@sinthekoolaid) She says she encountered a different kind of use-and-return situation amid the virus. tick tock There were no clothes inside, but a frying pan that clearly showed signs of use.
She posted about a strange situation from a customer who not only took things up a storm with kitchen appliances, but also seemed to think it was optional to clean them before asking for a refund. Kaylin shared her own story on her viral TikTok, gaining over 1.5 million views.
The TikToker said she could “see the tension in the air” when she arrived at the register, and the clerk immediately informed her of the situation. “Kaylin, this guy wanted to return the frying pan and I told him, ‘I can’t do that because it’s been used and he wants to talk to you.’ ”
Kaelin said she took a quick look at the pan and quickly saw that it was “completely caked…and still had food on it.” According to the retailer’s manager, customers simply let out a big sigh when the “return fairy” didn’t promptly respond to requests to return frying pans that had clearly been cooked.
However, the consumer said the pot was “defective” and when Kaeilin asked the customer about the situation, he was told that it “could not be used for cooking.” The retail store manager looked at the frying pan and told the shopper that it looked like he could cook whatever he put inside it, as evidenced by the food debris still inside the utensils he had brought in. Told. Store for returns.
However, the pot purchaser was not willing to back down and insisted that the item should be eligible for return. However, Kaelin did not back down and continued to tell the man that he would not return the items. When the customer asks why, they tell them they can’t sell it to anyone else because it’s obviously cooked in a pot.
“But it’s a defective product!” the man insists. At this point in the video, Kaelin looks into the camera and wonders to the audience how any sane person could look the clerk in the eye and tell them with a straight face that the frying pan is defective.
After not receiving the frying pan back, the man tried to change his attitude and asked if he could replace the frying pan instead. After rejecting this solution, the customer again requested to know the reason. Kaelin explained that he can’t sell to anyone else because the scenario is the same and “you end up getting the frying pan.” It was clearly used. “This problem doesn’t end when I get that frying pan,” she tells a demanding customer.
“Then can I buy a new one?” the man asked, groaning loudly. The manager tells the man that he is welcome to buy a new frying pan, but the man still doesn’t seem to realize that he will have to pay for another item. “I wouldn’t trade that pot for this one,” she told him.
“That’s ridiculous. You guys guaranteed that frying pan,” the man yelled.
“Excuse me, do you have a guarantee?” Kellyn asks.
“Yes, and we expect you to respect that,” the man tells her, and Kaylin reprises both roles as part of an ongoing skit that highlights the absurdity of the situation she finds herself in. To do.
But she points out that his claims are problematic. “Sir, this store doesn’t guarantee anything.”
The customer then claimed that the product’s packaging indicated it had a “lifetime warranty,” and Kaelin went on to say that the manufacturer’s warranty purportedly provided by the person who made the pot was not available at the store or at pick-up. He claimed that it had nothing to do with his motivation. A frying pan that was cooked by a customer for an unjustified request for replacement.
But she told the man that if he wanted the manufacturer to replace the “defective” pot, he could contact the manufacturer and refer to the packaging for information on how to replace it. I told the man. The claim is that his pot will be replaced with a “defective item,” but this also seems like a false claim to the TikToker. She couldn’t understand how that could be, since the man clearly could cook food in it.
He then tells her he won’t do that because it’s Kaylin’s job and not his, and she quickly lets him know that’s definitely the case.
Naturally, he is not satisfied with this answer. “If you sell these items in your store and offer a warranty, you are responsible for that warranty and I will get a new one. Masu.”
Kaelin told viewers that he was “getting frustrated” at this point in the conversation, before returning to the skit and stressing that his next move was simply to nip the conversation in the bud. Is there anything else I can do today? ”
The frying pan customer yells again about how “ridiculous” this situation is, then she asks if he wants a bag to put the dirty frying pan in and sends him on his merry way.
However, he blackmails her by telling higher ups that she is refusing to pick up the dirty frying pan. “This guy snatched a frying pan off the counter, looked at me, and walked away. I’m contacting headquarters.”
She didn’t know how to respond to his warning before continuing to theorize about how the man’s calls to “headquarters” end and what the man would tell his boss on the first call. , he said he simply said, “Okay.” Location: They have to get his “crusty bread” back?
Kaelin ended the video by stating, “No one called me.” [her] From Headquarters,” he said, adding that he may have tried using the pot on the stove, but was ultimately happy with the results.
retail returns
When it comes to returns, clearly refunds are the “trillion dollar problem” for retailers who are always looking for solutions on how to minimize returns. Costs associated with the large number of refunds received from consumers every day. Some even go so far as to allow shoppers to leave items they want to return in order to find a place to put them back on the shelf. Inventory management proves too costly.
Commenters who watched Kaylin’s video seemed to sympathize with the woman. This user noted a strange discrepancy in logging in with customers who seemed to have no problem calling the corporate office but didn’t want to take the time to call. He asked the manufacturer about the warranty on his product. He said, “I don’t want to call the manufacturer about the warranty, but I’m going to call the corporate office…”
Another wrote: “This pot probably had a warranty. Mine did. It only covers physical defects, not psychological defects.”
@sinthekoolaid I found out later that he was an employee at another store😀👍🏼
Another wondered what flaw the man was referring to. “By defect, you mean he doesn’t know how to clean it?”
For others, Kaelin’s frying pan fiasco is just one example of the kind of deviant behavior that retail workers have to deal with on a daily basis. “Honestly, it’s very emotionally draining to have to explain to people how the world works in order to grow them.”
The Daily Dot reached out to Kaelin for more information via a comment on TikTok.
