Typically, organizations in the midst of transformation efforts spend significant time and resources fixing huge amounts of “technical debt” – the cost of years of short-term decisions and prioritization that lead to overly complex technical infrastructure. But just as difficult is managing an organization’s less-discussed “process debt” – the accumulation of work methods that are outdated, functionally siloed, and disconnected from customers. Without tackling process debt, companies will not realize the vast potential of technologies like AI. Remapping and reprioritizing the way an organization works can lead to amazing results and refocus the organization on activities that it can do better.
Like many digitalization efforts to date, AI has great potential to change the way we work and make jobs accessible that we never thought possible. Average of 4,000 keystrokes per 10-hour shift — Imagine what could be achieved not just by replacing some of these tasks, but by repurposing that effort, time and mental energy by enhancing intelligence and improving efficiency and speed.
