Xerox CEO Steven Bandrowczak describes the technology and software company’s plans to use artificial intelligence and augmented reality to help its customers succeed.Cramant countdown“This will change the future of service equipment.
Steven Bandorochuk: When I called my call center today, I already know what’s going on with my particular device. Then use artificial intelligence See what that device error looks like for all the millions of devices in the world, all the R&D notes. Then, based on past events on the board and what’s happening with the equipment and service team, we take the best approach to solving the problem. We then use augmented reality to allow the customer to solve some of the problems themselves before dispatching a technician.
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You think of cables. Get a new 5G modem and try to install it in your home. We will help you with that. Artificial Intelligence with Augmented Reality and Virtual Reality The future will change the way we think about equipment maintenance.