TikToker @hellokittymari’s video begins with the following warning: Sunday furniture sofa… ” She doesn’t need to continue. The video of the couch looking lumpy, wrinkled and worn out speaks for itself.
Her viral TikTok chronicled the story of getting a $5,000 couch refunded. After over a million views and thousands of comments, she finally made up her mind.
Sunday The company markets its products as “modern best-selling furniture designed to last.” However, two years later, Mari’s work was already in tatters. The gray three-seater area has crushed cushions and is lumpy. The ottoman that was removed is also in poor condition.
“Online it looks so nice, so fluffy, it’s like a cloud sofa. This sofa costs $5,000. That’s a really big purchase for a lot of people. My family doesn’t have a lot of money, but we’re willing to spend the money. “I decided to buy a sofa that would last a long time,” says Mari.
Her family hasn’t even had a sofa for the past two years.
Mari claims it takes 45 minutes to fluff and fix the cushions. “It fell apart, the sides bent and warped,” she says.
Viewers agreed that this sofa didn’t seem worth its hefty price tag.
@dietbongwatr joked, “This sofa looks like something you’d find on a giveaway app for a house with 4 dogs.”
Another viewer wrote: “At first I thought this was a warning about getting a couch from Facebook Marketplace.”
Mari’s family purchased it. movie night sofa, The current price listed on the company’s website is $5,180 for the large size.
The Sunday newspaper described this sofa as “the ultimate in five-star comfort, with a luxurious design that instantly draws you in. Thanks to oversized down fiber cushions, this sofa offers pure, pillowy perfection. But don’t allow next-level softness.” make fun of you This relaxing item is stain resistant, durable and can withstand real life. Curl up, relax and become one with the sofa. ”
It actually has pretty good reviews. Rated 4.5 stars with 184 reviews.
This sofa comes with free shipping and assembly and a 2-year warranty. However, when Mari first contacted the company, she claims the company did not respond.
@Hello Kitty Mari @Sundays Furniture I would like a refund. Please take the sofa. I don’t want that. Stop taking advantage of people! Super game on! #Sundayfurniture #sloppy ♬ Original song – Hello Kitty Mari
Some viewers criticized Mari’s family for spending $5,000 on the sofa, even though they claimed they didn’t have much money. TikToker @degenupnorth lampooned the situation in a comment. “My family doesn’t have much money. This is my 5K sofa.” Mari answered frankly, “I’m learning financial literacy.”
Criticisms aside, most users agreed that Sunday’s quality was unreasonable. “I’m so sorry this happened. 5,000 on anything should last a lifetime. I want to know what that product is,” @little_rie_1103 echoed.
After the video went viral, Sunday’s contacted Mari and offered to make things right.in follow up video Mari said the company offered a full refund and would do the same for other commenters whose products were defective. She further stated that she would return the sofa to investigate the quality issue.
It was so Happy end After all, it’s for Mari and her family. Watch Mari’s video, diveThis is a furniture company that claims. Passionate about customer servicesent a bestseller to a family in Mali union sofa, retails for $2,599. After trying it out for a month, Mari posted a new video to share. “This is the sofa we were looking for.”
“This is super super bouncy. This is super comfortable. It’s actually more firm, but for me it lasts longer so I actually prefer it that way,” she said. Ta.
The Daily Dot contacted Mali via direct message and Sunday via email.
We crawl the web for you so you don’t have to.
Sign up for the Daily Dot newsletter to get the best and worst of the internet delivered to your inbox every day.
*First published: January 11, 2024 at 11:00 PM CST
sarah conklin
Sarah is an artist and museum worker based in Brooklyn. She hates the lights above her and she doesn’t care about New York rats either.
