this whining wednesdaywe would like to highlight a serious guest service and safety gap that many establishments have yet to find a solution for.
I stayed at the Hyatt JDV property “Tommie Hollywood” in Los Angeles last weekend and apart from the many other issues this property has, housekeeping showed up at my door at 9:40am without knocking on my door. I entered the room.
It would have been really nice if the hotel had provided a Do Not Disturb sign, but even that was clearly too much effort and housekeeping seemed emboldened to just barge into the room without even knocking on the doorMore is.
This causes problems on multiple fronts. For one, the most obvious: privacy! A hotel room is a temporary home and should have plenty of privacy. After all, you sleep, shower, change, and live in your room.
Second, it’s about security. Guests keep valuables in their room, including monetary or personal value attached to the accommodation. Entering a guest room unannounced is not a safe environment for a guest’s safety. It’s actually crazy for this to happen.
At a minimum, housekeepers should contact the front desk if they think a guest may have checked out and confirmed, and not disturb the guest, or worse, simply enter the room. is needed.
It is common protocol that any hotel staff member entering a room must knock on the door and announce who it is. gives these instructions. Apparently, JDV Tommy Hollywood hasn’t received the memo yet.
This doesn’t surprise me, but the hotel still doesn’t serve breakfast in the restaurant, instead handing out paper bags to guests in the downstairs lobby cafeteria.
How does the hotel deal with such hotel quality issues?
One is that there is no senior manager to solve the problem. This is already the first red flag. But even so, the fish always stinks head on, and in this hotel’s case, it’s clear the management doesn’t care.
I left there on Sunday morning and asked for someone to contact me that day or the next morning. However, I received an email from the hotel with a parking bill that should have been waived for Globalist members.
Despite having used an award night at World of Hyatt, this stay was posted as ineligible on my account and either way I called Hyatt where I ripped them up with the manager and filed them. I had to open the
Then yesterday evening, I received a voicemail from Marianne’s Cluster Front Office Manager at Thompson & Tommy Hollywood, leaving her with a generic hotel phone number to call back. Leaving aside for a moment that it took her over 10 minutes to answer the phone because she “didn’t have a direct number or an extension.”This hotel complex is really badly run. shocking!
I hung up without doing anything. If you already feel that whoever is in charge is just looking for excuses instead of trying to improve and find a solution, the best thing to do is just walk away.
Getting the right hospitality staff is a real issue these days, and that is reflected not only in service but also in management. North America is particularly affected by this.
That being said, while the service at other Los Angeles hotels like Andaz, Intercontinental, and Kimpton is usually fine, this property has been performing poorly since it opened, and housekeeping has no clear guidelines on how to conduct business. neither. Paints a very promising picture.
To prevent unauthorized entry by housekeeping, please manually lock the door whenever possible and if there is no DND sign, please call the front desk to request it. I did neither, so I assume I am at least partially responsible for preventing the hotel’s incompetence from unfolding that way.