Over the weekend, I spent the night at the Hyatt Regency Boston Harbor after taking a Lufthansa A380 first class from Munich. I won’t write a full review of my stay as my stay wasn’t long. I arrived at the hotel at night, slept within an hour, and left the hotel after 3am the next morning.
However, even given my short stay, I can’t help but think of the dire state of some “full service” hotels in the US. I would like to touch on some of the things that impressed me the most.
Hotel room not ready at 7:30 PM
No, this didn’t happen to me, but as I was checking in at 7:30pm, I overheard the man next to me getting impatient. why? At 7:30pm, I was told my room wasn’t ready yet. “Sorry, we are short on housekeeping, but we will give you a discount.”
The man replied, “The shuttle was also in short supply and we had to wait a long time.” He continued, “This is the Hyatt He’s the Regency. It must be nice.”
Of course, I can’t generalize if this is a consistent problem, but I don’t think I’ve personally witnessed anyone being told their room wasn’t ready at 7:30pm. Masu.
The “labor shortage” excuse worked for some time after the pandemic began. But at the moment it’s not a labor shortage, it’s a serious wage shortage. If the problem persists, you should pay your housekeeper more.
Accommodation very poorly managed
The Hyatt Regency Boston Harbor is a perfectly comfortable hotel with great views and even looks relatively recently renovated. However, I couldn’t help but notice the complete lack of care and ongoing maintenance that this establishment seems to receive.
For example, here is what the door looks like in my room. This was not simply an isolated situation as my mother’s room suffered similar damage.
The elevator looked more like a freight elevator than what you would expect in a decent hotel.
And even the restaurant door leading outside looked like it needed a little love.
I didn’t use any of the hotel facilities, but was disappointed to find that some areas I visited were out of maintenance. Normally, general managers and department heads focus on ongoing maintenance, but you have to think of it as an instruction from the owner not to spend a penny on things you don’t need. mosquito?
High price, low value…
Since the start of the pandemic, many hotel prices have risen significantly, especially in the United States. I think what’s really frustrating for consumers is that they paid a lot more than they used to, but they’re getting a lot less.
For example, the Hyatt Regency Boston Harbor is really like an airport hotel (with a shuttle). However, the room rate for a basic room was $370 including tax and service charge (I used a category 1-4 free night award). because it’s worth it). Paying $370 for an airport hotel is simply exorbitant and then you end up with lodgings where some people can’t even check in at 7:30pm and the hotel seems to have abandoned basic maintenance. Masu.
I don’t stay in many hotels in the US anymore, but I’ve found that hotels overseas continue to do a much better job of this sort of thing.
Conclusion
A quick stay at the Hyatt Regency Boston Harbor is anything but great. This hotel is impressive in many ways. The view was amazing, the staff friendly and the restaurant neat. However, regarding housekeeping and maintenance, it was disappointing that there were some omissions.
Is this just a reality of many “full service” hotels in the US these days, or am I out of luck?
