The company’s total agent count was 81,904 at the end of March, down 5% from a year ago. However, global transactions volume rose 4% to $38.6 billion.
The transaction side fell 2% to 89,643. EXP’s Agent Net Promoter Score (an important measure of customer satisfaction) increased from 73 in the previous year to 78.
Push transparency in your real estate listings
Exp Realty CEO Leo Pareja has been working to help the company respond to changes in industry policy, particularly National Association of Realtors (NAR) has updated its clear cooperation policy.
“We believe delaying marketing will cause customer disruption and we are not participating,” Pareja said. “We announced our partnership with April 10th Zillowhas committed to launching all Exp lists on the first day of the ads. ”
He said that brokerages are making lists available through programming interfaces (APIs) that will expand into all major real estate portals, including Zillow. redfin, Truria and homes.com – To ensure maximum exposure to consumers.
“If (virtual office website) feeds could have been quarantined and moved away from small, independent startups like one Glenn. [Sanford] “We won’t be here today,” Pareja said. “We believe in an open market that allows any startup to compete if there is valuable suggestion for both consumers and agents.”
“Platform Business”
Sanford, founder and CEO of Exp World Holdings, opened the comments by framing Exp as a broader platform consisting of four interconnected businesses. Exp Realty North America;International Securities Division. Successful companiesand its virtual technology platform, Frame VR.
“For us, this is more than just a collection of business units,” Sanford said. “It’s a platform business consisting of four strategic parts designed to serve agents at all levels of their growth journey.”
Sanford emphasized that Exp Realty North America is the company’s “engine of profitability” and provides the company with long-term reinvestment capabilities without the need to raise capital.
The foundation has expanded globally, deepened its technology stack and allowed it to maintain operational flexibility, he said.
“Our Northstar is about building the most agent-centric real estate agent on the planet,” Sanford said. “Every decision, every investment, every innovation is filtered through that lens.”
AI investment, long-term productivity
Sanford also highlighted the company’s increased investment in AI and digital infrastructure and called these long-term bets aimed at reshaping the way its agents operate.
“We have made heavy and deliberate investments in technology and AI, especially in the last few quarters,” he said. “These are not short-term bets. We believe that true returns on AI-driven productivity, automation and platform leverage will be meaningful in future periods.
He added that Frame VR is part of a long-term strategy to enable globally connected collaboration 24/7.
“The frame is how we make community infrastructure a future,” Sanford said. “It’s not just the virtual meeting space, but the architecture of what agent collaboration looks like in the AI era.”
Global experiences strengthen data commitment
Pareja said EXP’s international footprint sharpens the company’s perspective on clean and consistent value of real estate data.
“If you see and experience what you can see outside of North America, there’s another appreciation for the complete dataset you enjoy in this country,” he said. “Outside the US and Canada, it is an inconsistent fragmented dataset, and disruption leads to long days and execution processes in the marketplace much more difficult.”
This contrast, he said, reinforces the importance of maintaining open and accessible list data.
To support agent attractions and mentorship, EXP launched a new co-sponsorship program on May 1st.
This initiative will allow new agents to be supported by primary and co-sponsors.
“The power of two — it’s one of the primary sponsors and co-sponsors — helps agents reach unlimited possibilities, double insights and double impact,” Pareja said. “This co-sponsoring program was built on a basic framework. Let more leaders be able to support and attract agents directly beyond the organization.”
Pareja added that the program will introduce stronger incentives for experienced agents to invest in the success of new agents, whilst maintaining the structure and profits of existing sponsors.
Sanford has shut down the phone by reaffirming the company’s commitment to agents, technology and long-term global growth.
“A brokerage like this doesn’t work anywhere else,” he said. “Whether launching new markets, AI co-pilots, digital community tools, everything we do is designed to help agents build a scalable, sustainable business.”
