Elizabeth Hurley I found myself stranded in America and the Caribbean with thousands of people.
On Tuesday, the British actress took to Twitter to express her frustration after being delayed for 20 hours at an airport in Antigua, calling her experience flying with British Airways “pretty dangerous service”.
The airline has suspended thousands of passengers at airports in the UK, US and Canada as of Tuesday morning after problems with the aircraft’s flight-planning software, which allows pilots to familiarize themselves with the weather conditions they are flying in. ran aground.
According to Bloomberg, the software Upgradingcausing multiple delays overnight, The Independent added: at least 35 flights Minor delays or cancellations have occurred.
In a separate statement to the BBC, British Airways said it had no safety concerns arising from the delay. that the problem is solvedmultiple passengers, including Harley, left dissatisfied.
“Still stuck – no food, no water, no hotel. Pretty dodgy service @British Airways‘” Hurley wrote in a series of tweets directed at the airline, expressing that she was given no choice in her travel experience.
“Nothing yet @British AirwaysExceptional service!Finally, after over 12 hours without food or water, I managed to find a taxi and escape from the airport. # avoid flying‘ she wrote in her final tweet.
Hurley found another way to travel, but the airline responded to Hurley’s tweet hours later, saying, “Hey Elizabeth. Can you DM me more details about this so we can look into it? ” writes.
A representative for British Airways did not immediately respond to PEOPLE’s request for comment.
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Harleys are part of the growing number of travelers using air travel as a means of transportation this holiday season.
Transportation Security Administration announced on monday Security checkpoints at US airports Close to pre-pandemic levelsthe busiest days are expected to be Thursday, December 22nd and Friday, December 30th.
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“During the Thanksgiving travel period, we saw the highest throughput since 2019, and we expect this trend to continue during upcoming holiday travel periods,” said TSA Administrator David Pekoske. We are prepared for the increased volume and expect to meet our latency standards of 30 minutes or less for standard lanes and 10 minutes or less for TSA PreCheck lanes, although there may be situations where checkpoint capacity is exceeded. can occur.”