Are dashboard lights a suggestion or a command? Many people get scared when a warning sign lights up on their car’s dashboard. But one driver seems convinced it’s a dealer problem.
“During the fiscal year ended February 28, 2023, CarMax sold approximately 810,000 used vehicles and 590,000 wholesale vehicles at auction,” the paper said. Company website. Used car retailers in the United States are considered “legitimate places to sell cars and have a good reputation throughout the automotive industry.”
Still, the lesson one person found in a discussion posted in December 2018 is that buyers are responsible for the condition of their cars after they buy them. video by @sarah conner, aggregator account A YouTube dedicated to customer complaints and accusations by retailers.
The previous day, the account posted a video with the caption, “Customer drove 8,000 miles with oil light on and blamed CarMax.” CarMax was unable to respond because he did not purchase an extended warranty, and the customer ended up paying a repair fee of 5,000 yen.” It is said that they are in conflict. As of Monday, the video had been viewed 743,200 times.
If you’ve ever felt hopeless when your engine light came on while driving, you might be surprised by your reaction.
The video doesn’t show the faces of either party, but the audio appears to show a person running out of patience with the car. He verbally questioned a person in a cubicle with a nameplate that read “Shane Sherrill, Service Manager.”
“I’m literally so pissed off…you’d think, dude, you obviously must know that [the oil light means service]” the voice behind the camera said to the service manager.
The voice tells employees what they believe the dashboard light in question means. “It didn’t say I needed to bring the car in for repairs.” Instead, it was an “additional.” [quart] Oil” light.
A person claiming to be a CarMax employee begins to explain the meaning of the oil light to a possible customer.
“Cars don’t run out of oil like that,” explains an employee who appears to be a service manager. “There’s no point in putting oil in your car. That’s not what you do to your car,” the voice continues.
The “customer” says this is unreasonable because he has never owned that type of car before, saying it is an Audi. They said, “What you’re saying is offensive to me.”
“I don’t mean to offend you,” says the man, who appears to be an employee. “With one vehicle he can complete six months of driving in 45 days.”
The supposed customer states that the “problem” has “continued” since week 1. I’m not sure if you are referring to the engine light.
When the purported representative tells the customer that the situation is “not normal,” the customer replies, “I’m not near the car,” and “I’m not you,” and “I don’t have a living.” “We are establishing a ”
The alleged customer then suggests that the situation is as follows. windshield wiper warning light— This can be resolved by simply refilling the fluid volume.
The Daily Dot requested a statement from Carmax via email.
@sarah_conner1 Customer drove 8,000 miles with oil light on and blamed CarMax. Since Carmax had not purchased the extended warranty, the customer ended up paying 5,000 yen for the repair. #carmax #oil light #customer service ♬ Original song – 🩷SarahConner🩷
Oil light warnings should not be ignored and can precede a serious problem with your car.
according to Reliable car care.comAn oil light can indicate low oil, but it also indicates low oil pressure which could be a sign of a “clogged oil filter, malfunctioning pressure gauge, lack of oil in the engine” or a faulty sensor or oil pump. Sometimes.
It goes on to say, “If your oil light comes on, have your vehicle checked by a professional mechanic as soon as possible.”
carparts.com “If your car’s oil light comes on, the best course of action is to stop driving and check your car’s oil level immediately.”
Some viewers of the video reacted in disbelief, surprised that the supposed customers didn’t realize the light meant they were seeking service. Almost all commenters seemed to be on the retailer’s side.
“It’s called…the Owner’s…Manual…” said The Bearded maineiac (@bearded myneac).
Another viewer sarcastically added: “These car manufacturers should print a book like a manual on when to maintain their cars. They could even put it in the glove box…”
Another viewer added: “When you own a car it’s your responsibility to check the engine. It’s common sense.”
“Quite literally everyone knows that something often goes very wrong when you put oil in it,” another commented.
The Daily Dot has reached out to the sarah_conner1 account via email for further comment.
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*First published: March 18, 2024, 5:00 PM CDT
