Experts say the food and hospitality industries are “slowly” incorporating AI into their daily routines, and one day artificial intelligence may take orders and recognize patrons at bars. No.
Glenn Tait, Product Director at Zonal, a UK-based hospitality technology company, has outlined six ways artificial intelligence will shape the food and hospitality industry as it grows in both its capabilities and usage. . He added that the introduction of AI in the hospitality sector “will take time,” but that the technology will streamline the work while helping humans “create a better experience for customers.”
”[AI] “Artificial intelligence has demonstrated its effectiveness in that it can create and analyze in seconds what would normally take days for a human,” Tate said in a recent thought piece provided to Fox News Digital. He fears a “Terminator-style” tech takeover, but it’s not a new concept. From unlocking his iPhone using facial recognition technology to fully self-driving cars, Al is already a fundamental part of our daily lives. ”
Tait said the six main ways AI is shaping the industry include: Automation of restaurant reservations and responses. Improved inventory management. Plan for the future and move forward. Hyper-personalize the customer experience. Predictive maintenance. face recognition.
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As robotics and AI become more commonplace and user-friendly, Tate envisions the day when AI will take customer orders in pubs and recognize patrons and their orders. Perhaps the bartender of the future will use machine learning (a branch of AI focused on data and algorithms that mimic how the human mind learns) in combination with facial recognition technology to recognize patrons while identifying customer favourites. drinks.
“Such technology could be used to offer patrons something personal, such as their ‘usual drink’ or their favorite spot by the window,” he told the Daily Star.
“Also, AI could be used to understand the mood of customers. If a customer looks dissatisfied or has been waiting too long for their main meal, the technology will tell staff to come to the table. We may invite you to visit,” he added.
But Tate stressed that AI isn’t everything for robot chefs.
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“In fact, the technology works behind the scenes to help pubs, bars and restaurants create better experiences without taking over the customer’s experience,” he said in a statement to Fox News Digital. rice field. “Hospitality still requires a human touch, but the use of AI can save staff valuable time by streamlining processes and managing workflows. It allows us to focus on what we do best: providing excellent customer service.”
According to Tait, 80% of customers want restaurants and bars to personalize their experience in some way, and AI can be trusted when customers return for a snack or a drink at the bar. Provides machines with the opportunity to record patron preferences. .
“By looking at past orders, browsing histories, and even customer service interactions, AI can identify patterns that help build a comprehensive picture of each individual customer. You can suggest products and services that are most likely to meet your customer’s needs, ”having specific needs and interests,” Tate said in the article.
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AI in the food industry can also help automate reservations and customer service questions, reducing the workload for human employees and restaurant owners, according to Tait. The technology also analyzes “what products are selling well” and detects and responds to consumer demand for particular products, allowing restaurants to “better manage inventory and avoid over-ordering.” It will also help to prevent
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Fox News Digital previously discussed how AI can help reduce food waste, which accounts for an estimated 30-40% of the U.S. food supply, by weighing waste food and deciphering food costs and profiles. reported Tait said similarly AI could be a beneficial partner for humans in reducing unused food waste while saving business owners cash.
“Some food waste AI management technologies include AI-powered cameras that capture images of food being discarded, providing real-time feedback to kitchen staff to monitor portions and improve efficiency. and help reduce waste,” Tate wrote in the article. invented work.
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In recent years, some restaurants in the United States have already adopted artificial intelligence, especially fast food restaurants. Wendy’s earlier this year announced plans to “revolutionize the drive-thru experience with artificial intelligence” to take drive-thru orders, and Hardy’s and Carls Jr. have already implemented their own AI drive-thru technology called “Tori.” And McDonald’s is already in the process of introducing it. In 2021, he will have an AI-powered drive-thru window.